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Booking and Cancellation Policies.

Booking is Easy!

  • Just email us with your preferred dates and we will promptly send you details on rates.
  • If the dates you request are booked out we will suggest alternate dates for you.
  • Should you decide to stay with us, just email your dates and the condo will be held provisionally for you while we await your deposit payment.
  • Upon confirmation of book we will forward you a Policies & Terms agreement that you will be required to sign, and the email, fax or mail to our offices.

Payment Including Deposits

  • A 25% non refundable deposit is required to confirm your booking.
  • The final payment is required 45 days prior to arrival for most dates; Final payment is required 60 days in the case of Christmas/New Year Holidays or Presidents' Week.
  • Once final payment has been made, you will be sent final details on our condo, and your reservation number.
  • A credit card imprint will be taken on your arrival at the Woodrun front desk, we reserve the right to take payment for any damage done to the condo during a guest stay, or excessive cleaning charges.
  • On check-in you will receive an information package on the area.

Linens, Towels & Cleaning Service

  • Linens and towels are included in your rate as is the departure clean.
  • Should the condo be left in a state that extra cleaning (over and above the normal departure clean) is needed, the guest will be responsible for these charges.
  • For stay of 7 days, there is a one trash & tidy clean also included.
    e.g. beds remade, general condo tidy and trash removal.
  • For 10 to 14 day stays there is also a mid-stay clean included during your stay.
    e.g. on the 5th day change of sheets and towels and condo tidy, trash removal.

Check In

  • Woodrun front desk closes at 6 p.m. in during the summer
  • Woodrun front desk closes at 9 p.m. during winter
  • Check in time is between 4 p.m. and 9 p.m.
  • if you require a later check in time, this will have to be pre arranged directly with the Woodrun front desk.
  • A credit card imprint will be taken on arrival, and you will receive your information pack.

Late Check In

Please call Tel Intl +1 604.932.6707 more than 72 hours in advance to arrange this.

Check Out

  • 10 a.m. on the day of departure
  • Please turn all thermostats to low on departure
  • Please place all dirty dishes, pots and pans in the dishwasher and switch it on
  • Please remove all rubbish
  • The departure clean is included in your rate
  • If the condo is left in a state that requires extra than the normal cleaning, the guest will be charged.

Unexpectedly Delays

  • Should your flight be delayed and you arrive late unexpectedly, don't panic.
  • Please call Sea to Sky Security intl +1 604.905.2500 and they will check you in.
  • There is a charge for this service and they will have to be paid directly by you.
    I would recommend calling them when you reach Whistler Creekside.

Cancellation by Guest

  • Once final payment is made, refunds will only be made on the rebooked days and at the rebooked rates less total 5% cancellation fee.
  • Any refunds will be made by personal cheque in Canadian dollars.

Terms and Conditions

  • The guest making the booking is responsible for all damages and ensuring the group adheres to the owner and building policies.
  • A credit card imprint will be taken on arrival, and will be used if necessary to pay for damages or extra cleaning due to ill treatment of the condo property. You will be notified of these charges.
  • We are excluded from all liability for personal bodily injury in our condo while in transit to or while on the resort property. The guest agrees to hold the owner harmless for all claims for events occurring during the rental period, and to indemnify the owner for all claims.

Bike and Ski Storage

  • No bikes or skis are allowed in the condos
  • Woodrun strata fines apply

Reservation Changes

  • At the discretion of the owner and depending on availability , but every effort will be made to accommodate your changes.

Late reservations payments

  • If we do not receive a payment after a reminder is sent out, we will make all reasonable efforts to contact you.
  • It is your responsibility to make on time payments and if you cannot be contacted, we may have to cancel your reservation. If this happens the usual cancellation charges apply.

Maintenance Emergencies

  • Please contact the front desk and they will check the problem and arrange for it to be fixed.
  • If you have your laptop with you, I would appreciate if you would also please contact us via our online Contact Form.

Parties or Excessive Noise

  • The Woodrun is a family oriented building and we like everyone to enjoy their stay there.
  • NO parties are permitted in the condo and if there are reports of excessive noise (usually by complaint to Sea to sky security from other guests) in eviction by local police or security firm.
  • The guest is responsible for all strata fines and Security call out charge.

Maximum Occupants

  • 6 people in the condo.

Garbage removal

  • Please remove your garbage on a daily basis
  • Garbage disposal area is located outside the car parking area.

Resort information

  • All brochures are available at the Woodrun Lodge front desk on arrival. We do not mail out printed brochures in an effort to help the environment by reducing printed materials required to market our property and the Resort.
  • On final payment we will email you additional condo information with the condo number, telephone number, ski locker combination, emergency medical numbers and other useful tips for your Whistler stay.